Operating as a driver in a way that supports the company’s business

A Key to Success

This training is designed to help transport industry professionals understand the fundamental principles of the company’s business operations and their role in supporting it. Drivers play a key role in implementing the company’s strategy, building the brand, and enhancing the customer experience.

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Course Objectives

• To familiarize participants with the importance of the company’s strategy and what working according to the strategy requires from drivers in practice.
• To emphasize the significance of the company’s brand and customer experience, and the driver’s role in building and strengthening them.
• To strengthen the driver’s role as a member of the team and as a representative of the company.
• To improve the flow of information and communication both within the company and towards customers.

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Course Content

The training covers the following practical topics:

The training combines theory and practical examples to help drivers understand their role in supporting the company’s business operations.

The content includes:

• Strategy and Its Importance to Business: Why strategic thinking is essential in the transport industry and how drivers can contribute to achieving the company’s goals.
• The Importance of the Company’s Brand and Customer Experience: How drivers can strengthen the company’s image and deliver an excellent customer experience through their actions.
• The Driver’s Role as Part of the Team: How drivers can be effective and respected members of the work community.
• Developing Information Flow and Communication: How effective internal and external communication ensures smooth operations and strengthens customer relationships.

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Additional Topics Covered in the Training

• The Role of Laskuttamo and Entrepreneurship: Different forms of entrepreneurship, such as light entrepreneurship, and their benefits in the transport industry.
• Company Finances: Understanding the cost structure of a transport company, optimizing fuel costs, and the importance of economical driving.
• Customer Service in the Transport Sector: The driver’s role as a service provider and how interaction impacts the customer experience.

Traficom Professional Qualification Marking

Completing this course provides an official qualification marking approved by Traficom, supporting the driver’s professional development.

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Who Should Attend?

This training is ideal for drivers who want to improve their customer service and communication skills, act as strong brand representatives, and enhance collaboration within their teams.

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Become a customer service professional – register now!

This course provides practical tools to help you succeed as a driver and as a team member.

📧 Contact us: asiakaspalvelu@jatkokoulutus.com
📞 Call: 0300 472 035

Jatkokoulutus.com – choose training that strengthens your skills and improves the quality of your working day.

Online training: Available daily between 8:00–22:00