Operating as a driver in a way that supports the company’s business

A Key to Success

This training is designed to help transport industry professionals understand the fundamental principles of the company’s business operations and their role in supporting it. Drivers play a key role in implementing the company’s strategy, building the brand, and enhancing the customer experience.

Course Objectives

• To familiarize participants with the importance of the company’s strategy and what working according to the strategy requires from drivers in practice.
• To emphasize the significance of the company’s brand and customer experience, and the driver’s role in building and strengthening them.
• To strengthen the driver’s role as a member of the team and as a representative of the company.
• To improve the flow of information and communication both within the company and towards customers.

Course Content

The training covers the following practical topics:

The training combines theory and practical examples to help drivers understand their role in supporting the company’s business operations.

The content includes:

• Strategy and Its Importance to Business: Why strategic thinking is essential in the transport industry and how drivers can contribute to achieving the company’s goals.
• The Importance of the Company’s Brand and Customer Experience: How drivers can strengthen the company’s image and deliver an excellent customer experience through their actions.
• The Driver’s Role as Part of the Team: How drivers can be effective and respected members of the work community.
• Developing Information Flow and Communication: How effective internal and external communication ensures smooth operations and strengthens customer relationships.

Additional Topics Covered in the Training

• The Role of Laskuttamo and Entrepreneurship: Different forms of entrepreneurship, such as light entrepreneurship, and their benefits in the transport industry.
• Company Finances: Understanding the cost structure of a transport company, optimizing fuel costs, and the importance of economical driving.
• Customer Service in the Transport Sector: The driver’s role as a service provider and how interaction impacts the customer experience.

Traficom Professional Qualification Marking

Completing this course provides an official qualification marking approved by Traficom, supporting the driver’s professional development.

Who Should Attend?

This training is ideal for drivers who want to improve their customer service and communication skills, act as strong brand representatives, and enhance collaboration within their teams.

Available daily between 8:00–22:00