Driver customer service and well-being (COMING SOON 06/26)
74,90 €
The aim of the training is to develop the driver’s customer service and interaction skills and improve the driver’s ability to build and maintain good cooperation in the work community.
Online training: Available daily between 7:00–23:00
7 hours
Price: €74.90 + Traficom registration and admin fee €16,40 (+ VAT)
Key to Success – Driver Customer Service and Well-Being
This training combines the key areas of driver customer service, interaction skills and overall well-being. The driver is often the company’s most important business card – the first and last contact with the customer. Therefore, the quality of service and interaction skills have a significant impact on the company’s reputation and customer experience. At the same time, the driver’s work is physically and mentally demanding, so basic choices about exercise, nutrition and recovery are crucial for coping and safety. The training provides clear and practical tools that the driver can use to support their own well-being and improve the customer experience.
Training objectives
The training does not aim to develop the participant into an expert in customer service or well-being, but to provide them with easily applicable basic skills that will help in everyday work and coping. The objectives are divided into three areas.
1. Customer service and interaction
The participant will gain ways to create pleasant and consistent customer encounters, act constructively in challenging situations and understand the driver’s role as a representative of the company’s brand.
2. Workplace well-being and recovery
The training offers practical tips for stress management, recovery and phasing out workdays so that energy and vitality remain at a safe level.
3. Exercise and nutrition
The training opens up everyday forms of exercise, recovery-supporting methods and nutritional principles that can help drivers improve their coping skills with small, realistic choices. There is also a podcast-style section that discusses the practical effects of healthy eating on a driver’s job.
Training content
The training includes clear examples, illustrative videos and easy-to-implement exercises.
Customer service principles
Building a first impression, the cornerstones of service and concrete examples of effective customer encounters.
Challenging customer situations
Models of calm interaction, managing emotions and solution-focused action in stressful situations.
Interaction in the work community
Clear communication, facilitating cooperation and preventing conflicts.
The driver as a brand representative
How everyday activities affect the company’s image and how small choices can strengthen customer relationships.
Well-being, exercise and recovery
The importance of sleep and recovery, break practices and routines that support everyday well-being.
Comparison of forms of exercise
Gym, walking, cycling, skiing, team games and light forms of exercise. The section explains who each form of exercise is suitable for and how to start a hobby safely.
Podcast section: The importance of nutrition in a driver’s work
A discussion of the effects of nutrition and energy intake on alertness and coping at work, as well as an example of a driver’s daily diet.
Benefits of training
Training improves customer experience, enhances the work community and supports driver resilience. Small, realistic changes in customer service and well-being directly affect the smoothness and safety of work. The training includes a professional qualification mark approved by Traficom.
Who is the training suitable for?
The training is suitable for all drivers who want to improve customer encounters, get practical ideas for better resilience, get to know different forms of exercise and learn about the importance of nutrition for work capacity without having to be health or service experts.
Price table for training tickets
| Quantity (pcs) | Price/pcs (€) | Total price (€) | Discount |
|---|---|---|---|
| 1 | 74,90 € | 74,90 € | – |
| 5 | 68,90 € | 344,50 € | ≈ 8 % |
| 20 | 64,90 € | 1 298,00 € | ≈ 13 % |
| 30 | 62,90 € | 1 887,00 € | ≈ 16 % |
| 50 | 60,50 € | 3 025,00 € | ≈ 19 % |
| 80 | 57,00 € | 4 560,00 € | ≈ 24 % |
| 100 | 54,50 € | 5 450,00 € | ≈ 27 % |
| 200 | 52,80 € | 10 560,00 € | ≈ 30 % |
| 500 | 48,80 € | 24 400,00 € | ≈ 35 % |
Online training:
available every day from 7 am to 11 pm
Professional qualification training can be conveniently purchased as training vouchers, without selecting a specific course at the time of purchase. Simply buy the number of vouchers you need and receive training codes that allow you to choose the most suitable courses for your participants whenever the need arises. All available trainings can be accessed through our training platform, which you can log into via the “Log in to training” button on the homepage.
Training vouchers offer companies an easy and flexible way to maintain employee competence throughout the year. Vouchers can also be purchased in advance and kept in reserve, ensuring quick access to training whenever required. In addition, training vouchers automatically benefit from our volume discount system: the more vouchers you purchase, the lower the price per training. For large quantities, discounts can reach up to 35%.
Training vouchers make managing professional qualification training predictable, cost-effective, and above all, effortless. Purchase vouchers in bulk and use them exactly when it best suits your company.
